Privacy Policy

Last updated: 25 April 2026

1. Scope 2. Data we collect 3. How we use data 4. Who we share with 5. Identity records (KYC) 6. Payments 7. Retention 8. Your rights 9. Security 10. Contact us

1. Scope

This Privacy Policy describes how TALNTD ("we", "our", "us") collects, uses, and shares personal data when you use our mobile app, website (talntd.app), and related services.

2. Data we collect

Account information

Name, email address, phone number, country, city
Account role (customer, provider, business, employee)
Profile photo (optional) and business name (for business accounts)

Identity verification (provider and business accounts only)

Government-issued ID or passport number and image
Selfie image taken at signup

Service activity

Bookings, messages, reviews, and ratings you make on the platform
Service listings, photos, and descriptions you publish (provider/business)
Location data (city/country) to surface nearby providers — we do not track precise location continuously

Device and usage

Device type, operating system, app version, and crash diagnostics
Push notification tokens (so we can send you booking updates)
Basic analytics about how you use the app, used to improve features

3. How we use data

To create and operate your account
To match customers with providers and businesses
To process bookings, messages, and payments
To verify the identity of providers and businesses
To prevent fraud, abuse, and platform misuse
To send transactional notifications (booking confirmed, message received, payment processed)
To respond to support requests and resolve disputes
To comply with legal obligations

We share data only with:

The other party of a booking — when you book, the provider sees the information needed to deliver the service (name, location, agreed details).
Service providers we rely on — Firebase (Google Cloud) for hosting, authentication, and notifications; our payments processor for transactions; communication providers for SMS / email.
Law enforcement — only when required by valid legal process.

We do not sell your personal data to third parties for advertising.

5. Identity records (KYC)

Providers and businesses are required to upload a government-issued ID and a selfie at signup. These records are held on file for safety, fraud prevention, and dispute resolution.

ID images and the extracted ID number are stored encrypted and accessible only to TALNTD support staff for legitimate review.
The ID number is hashed and used to detect duplicate accounts, helping us keep removed providers off the platform.
Customers are not required to upload identity documents.

6. Payments

Payments are processed by a regulated third-party payments provider. We do not store your full credit-card or bank-account numbers on our servers — only a tokenised reference is retained, held by the payments provider on our behalf.

7. Retention

We keep account and booking data for as long as your account is active, plus a reasonable period afterwards to comply with legal, accounting, and dispute-resolution obligations. KYC records may be retained longer for fraud-prevention purposes. You can request deletion at any time (see "Your rights" below).

8. Your rights

Under UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and similar laws across the GCC, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Request deletion of your account and associated personal data
Withdraw consent for non-essential processing
Object to processing in specific circumstances
Lodge a complaint with the relevant data-protection authority

To exercise any of these rights, email support@talntd.app from the address on your TALNTD account.

9. Security

We use industry-standard practices to protect your data, including encryption in transit (TLS), encryption at rest, scoped access controls, and audit logging on sensitive operations. No system is 100% secure, but we work hard to make ours as close to that as possible.

10. Contact us

Questions about this policy or your data? Email us at support@talntd.app.

This document is provided for informational purposes and does not constitute legal advice. We may update this policy from time to time; the "Last updated" date at the top reflects the latest version.