One job, start to finish.
Shown from both sides.
Most marketplaces explain themselves from the buyer's chair and leave the person doing the work to guess. This page walks a single booking all the way through, and at every stage it shows what the customer is doing and what the provider is seeing at the same moment.
Everything below applies in the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman.
What each side sets up once.
Setup is not symmetrical, and it should not be. A customer needs an account and an address. A provider is asking strangers to let them into their home, so the bar is higher.
A customer sets up
Name, email or phone, and the country and city they are in. Then an address for the job, saved so it does not have to be typed again. A preferred language, which the app then uses everywhere, including for messages written to them in another language. No identity documents are asked for.
A provider or business sets up
The same account details, plus a government issued ID and a selfie at signup. Then the part that actually earns work: services with a clear pricing model, working hours, how much notice is needed before a job, and how far ahead the calendar is open. Businesses also invite their staff at this point.
One account, more than one role. Customer, provider and business are roles on a single login, not separate sign ups. A plumber who books a cleaner uses the same account and switches roles without signing out. Ratings and reviews stay separated by role, so a business rating never props up a personal profile.
Discovery
Before a word is exchanged, both sides are already telling each other something. What is on the listing is what the decision gets made on.
The customer
Browses by category and city, or searches directly. Every listing shows the pricing model up front and a rating that came from completed bookings, so comparison is on real information rather than on who paid to be at the top.
The provider
Appears in results for their categories, in the cities they cover, with the availability they set. A complete profile with real photos and a stated rate does most of the selling before anyone gets in touch.
The conversation
Almost every argument about local service work traces back to a conversation that never properly happened. This is where it happens.
The customer
Opens a chat and describes the job. Photos of the leak, a voice note if typing is slow, a document, a pinned location. Messages arrive in their own language even when the provider wrote them in another one.
The provider
Asks the questions that decide the price before quoting one. What material, what access, which floor, how old the unit. Everything stays in the booking thread, so nobody is later relying on memory.
The quote
A number on its own invites suspicion. A number you can take apart does not.
The customer
Receives an itemised quote rather than a single number: labour, parts and anything else, each on its own line with its own rate. It is obvious what is being charged for and where the total came from.
The provider
Builds the quote line by line. Hours and people for labour, quantities and rates for parts. Itemising is more work, and it is also the fastest way to end an argument about price before it starts.
The counter
Negotiating is normal here. Pretending otherwise would be silly, so the app supports it properly instead of disapproving of it.
The customer
Can accept, ask a question, or counter. A counter is not a rude message, it is a structured revision of the same lines, so the provider can see exactly which item was disputed.
The provider
Gets the counter pre filled into a revised quote, so replying is an edit rather than a rebuild. Both sides keep the whole negotiation history: every version, who sent it, and when.
Where money comes into it.
A price is agreed here. It is not moved here.
How payment works today. TALNTD is launching without in-app payments. You agree a price in the app and settle it directly with the other party, however suits you both. We will say so clearly, here and in the app, before that ever changes.
The quote is still the record
Even though the money is settled outside the app, the itemised quote, every counter and the final agreed figure stay in the booking. If the two of you remember the number differently, the thread does not.
Free, for everyone, right now
No listing fee and no subscription, and TALNTD takes no share of what you agree with a customer. If that ever changes, it will be shown before you accept anything and you will be told in advance. The long version is in the FAQ.
Booking and confirmation
This is the moment a conversation becomes a commitment with a date on it.
The customer
Picks a slot from the provider's genuinely open times, confirms the agreed price, and gets a booking reference. The job is now a real commitment, not a maybe in a chat.
The provider
Gets a booking request notification and the job on their calendar. A business owner can assign it to a member of staff at this point, and that person accepts or rejects it from their own login.
The run up
Plans move. What matters is that the other person finds out before they are standing outside a locked door.
The customer
Gets a reminder before the visit, and a notification if anything changes. If the date no longer works, it can be changed or cancelled under the notice terms both sides agreed to at booking.
The provider
Gets the same reminders, plus the address and the full thread in one place. No hunting through a phone for which building it was. A cancellation reaches them immediately rather than when they arrive.
The job itself
Jobs grow. The point is that a change in price is discussed before the work, not discovered after it.
The customer
Can see the booking move through its stages, so there is no wondering whether it is still happening. If the job turns out to be bigger than it looked, the change is quoted in the app, not settled on the doorstep.
The provider
Marks the job as started and, if something unexpected turns up, sends a revised quote from the same screen. The customer sees the change before the work is done rather than as a surprise at the end.
Completion and review
A review can only exist because a booking existed. That single rule is what keeps the ratings on this platform worth reading.
The customer
Confirms the work is done and leaves a review, with photos if useful, anonymously if preferred. The rating counts the same either way.
The provider
Closes the job and adds a rating to their own history. Provider and business ratings are tracked separately, so the score attached to a name means what it says it means.
Cancellations, changes and disagreements.
No booking flow survives contact with real life. What matters is that the awkward cases have a defined path rather than a phone number and a shrug.
Someone needs to cancel
Either side can cancel, and the other side is notified straight away rather than finding out on the day. Notice terms are the ones agreed when the booking was made, which is why they are stated up front instead of buried.
The job turns out to be different
A revised quote goes through the same itemised flow as the first one. The customer sees what changed and why, and can counter it. Nothing is silently added to a total.
You cannot agree on the price
You are allowed to walk away. A quote that is never accepted is not a booking, and neither side is committed to anything until it is confirmed.
Something goes wrong with the work
Start in the booking thread, because that is where the evidence is. If it cannot be resolved between you, contact support. Providers and businesses have verified identity records on file, which is exactly what those records exist for.
The weekly clean is not eight separate bookings.
A standing arrangement is the most common kind of local service work in the Gulf, and it is the thing marketplaces usually handle worst. On TALNTD a series is one agreement covering many visits, with sensible ways to change your mind about a single one of them.
Set the cadence once
Weekly, every two weeks, monthly, or a custom pattern that matches how the work actually recurs. Agreed once at the start, along with the day and the time.
Skip a single visit
Travelling this week? Skip that one visit. The series carries on as normal afterwards, and the provider is told rather than left waiting outside a locked door.
Move one, keep the rest
Reschedule a single visit to a different slot without touching the pattern. Next month goes back to the usual day.
End the series
Either side can end a standing arrangement. It stops future visits rather than erasing the history, so the record of what was already done stays intact.
Notice agreed up front
How much warning is required before a skip, a reschedule or a cancellation is settled when the series is set up, not argued about the night before.
One thread, not twelve
The conversation follows the series rather than restarting every visit, so context from three months ago is still there when it matters.
The same story from your side only: providers, businesses, customers.