Terms of Service

1. Agreement to terms

By creating an account or using TALNTD, you agree to these Terms of Service and our Privacy Policy. If you don't agree, don't use the service. These Terms are provided in English, which is the controlling language; any translation is for convenience only.

2. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract under the laws of your country of residence.

3. Accounts and roles

TALNTD supports four account roles: customer, provider, business, and employee. You're responsible for keeping your password confidential and for all activity under your account. Notify us immediately at support@talntd.app if you believe your account has been compromised.

4. The marketplace

TALNTD is a marketplace that connects customers with independent providers and businesses. Providers and businesses are not employees, agents, or partners of TALNTD. The contract for any service is between the customer and the provider/business. TALNTD facilitates the introduction and communication between the parties, but does not process payments, does not resolve service disputes, and is not itself a party to the service contract. Any dispute over a service is strictly between the customer and the provider/business.

Providers and businesses complete an identity-records step at signup (a government-issued ID and a selfie, kept on file). This is not a background check or a verification of qualifications: TALNTD does not validate document authenticity and does not vet the skills, licensing, insurance, or suitability of any provider. We don't guarantee the quality, safety, or legality of services offered by third parties on the platform.

5. Payments and fees

TALNTD is currently free to use. We are not charging platform fees and are not processing in-app payments at this time; any payment for a service is arranged and settled directly between the customer and the provider, off-platform. TALNTD does not ask for, collect, or store card numbers, bank-account details, or payout information, and there is no payment method attached to your account. Prices, estimates and invoices agreed in the app are a record of what you and the other party settled on; they are not a charge, and confirming one does not move any money.

When paid features are introduced, TALNTD intends to charge a service fee on completed bookings, and in-app payments would be handled by a regulated third-party payments provider. Any fees and rates will be displayed in-app before you confirm a booking, and we will update these Terms and notify you before any charges begin. TALNTD does not hold, transfer, or guarantee payments between users.

6. Cancellations and refunds

Either party may cancel a booking through the app, subject to its current status. Because TALNTD does not currently process payments, cancelling a booking updates its status but does not by itself move any money, and no cancellation fee is charged by TALNTD.

TALNTD does not process, hold, or disburse refunds. Any refund, compensation, or financial settlement arising from a cancelled or unsatisfactory booking is arranged directly between the customer and the provider. Where paid features are enabled in future, any applicable cancellation terms will be shown before you confirm a booking.

7. User conduct

You agree not to:

• Use TALNTD for any unlawful purpose
• Misrepresent your identity or qualifications
• Harass, threaten, or defame other users
• Circumvent the platform to avoid fees, sanctions, or moderation
• Upload malicious content, attempt to compromise our systems, or scrape data
• Use the platform to advertise unrelated products or services

Violations may result in warnings, suspension, or permanent removal from the platform.

8. Identity records

Providers and businesses must complete an identity-records step at signup, including uploading a government-issued ID and a selfie. Refusal means you cannot publish services or accept bookings. These records are kept on file for safety, fraud-prevention, and dispute-resolution purposes only. They are not a verification of a provider's qualifications, licensing, insurance, or suitability: TALNTD does not perform background checks and does not validate the authenticity of uploaded documents. The decision to engage any provider is made at your own risk.

9. Liability and disclaimers

TALNTD is provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, TALNTD is not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including, but not limited to, the conduct or services of providers and businesses.

Nothing in these terms limits liability for fraud, gross negligence, or anything else that cannot be excluded under applicable consumer-protection law.

10. Account termination

You can delete your account at any time from the app's profile settings; see Delete your account for the exact steps. We can suspend or terminate accounts that violate these terms, with or without notice depending on the severity. We may retain certain records after termination for legal and dispute-resolution purposes (see our Privacy Policy).

11. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates. Any dispute between you and TALNTD that cannot first be resolved through good-faith negotiation will be referred to binding arbitration seated in Dubai under the rules of the Dubai International Arbitration Centre (DIAC), conducted in English and on an individual (non-class) basis. For matters not subject to arbitration, the courts of the Emirate of Dubai / Dubai International Financial Centre (DIFC) will have jurisdiction, unless mandatory consumer-protection law in your country of residence provides otherwise.

12. Contact

Questions about these terms? Email us at support@talntd.app, or see Support for the other ways to reach us.

This document is provided for informational purposes only and does not constitute legal advice. We may update these terms from time to time; the "Last updated" date at the top reflects the latest version.